Well, they laid off 95% of my entire department last week in a two minute Zoom meeting, and were extremely heartless during those two minutes. Basically, after my years of extremely hard work, all they had to say was that they outsourced our jobs to an overseas company. This multi billion dollar company sent American jobs over to India to save a buck. For the last month, just as “busy work” management asked us to audit these accounts that this terrible Indian company has been doing for a month and they are AWFUL. They can’t read EOBs, they don’t understand how to do adjustments, they can not post payments, they do not understand the BASICS of the job. They’re terrible. They leave credits on patient accounts and balances when there shouldn’t be, write off crowns and endo treatments that should be sent for appeals, put the wrong adjustment codes in…and worse, Prosmile had us auditing these accounts but nobody has been correcting their mistakes!!! So there are thousands of errors sitting there! But if Prosmile would rather save a buck on trash help than quality work, so be it. In the last year since a new CEO and upper management took over, our PTO changed and has gotten worse, our insurance premiums skyrocketed through the roof, they talked about giving us bonuses but that was a big fat joke, and all we did was work super hard the last year to make Prosmile richer and ourselves poorer. Horrible company. Beware.
