Disappointing - Case Manager bei Premier Disability Services: Mitarbeiterbewertung

Premier used to be a decent company to work for. The workload was reasonable, the schedule was flexible, and communication was excellent. The training used to be very thorough. However, internet brands bought the company out and everything went downhill overnight. The company began to focus more on profit and less on their clients or employees. Almost everything was restructured and not for the better. The flexible schedule was removed. Breaks became pre scheduled as well. New phone systems were added that tracked every millisecond of the calls. Time limits were added for calls and for completing work after each call was finished. Before, a client could call in and expect a reasonable hold time and as much time as they needed to answer any questions and address any concerns. The arbitrary call length time limit made it so that you essentially had to rush clientele off the phone or risk a write up. The company started to outsource work to other countries. Policy changes happened on a weekly basis almost and half of the time management struggled to keep up and keep employees in the loop. Write ups would happen because employees didn’t know the rules half of the time. The company took on so many cases that there was never a moment to breathe. Calls would wait for unreasonable time frames because of the call volume and employee ratio being grossly unbalanced. Clients had a shorter temper and would slip through the cracks constantly. High turnover. Low pay for the level of stress associated with this work.