Pros
Job security is excellent. This is a 24-hour call center environment, which means entry-level work with high turnover. Anyone that seriously wants to stick around, barring utter incompetence, will have a job for life. The benefits are great for full-time employees. The company offers the full range of insurance benefits at incredibly affordable rates, 401(k) with matching contributions, and generous vacation and sick time. The work itself is easy. Answer phones, chat with customers, write service requests, and dispatch technicians. Anyone can do the job. The senior management treats employees like family. It's a nationally-franchised company with a small business atmosphere at the corporate office.
Kontras
Corporate call center services franchises around the country without any standardized service policy. Every franchise dictates their own rules, often changing them abruptly. Customer service employees must cope with doing the job differently depending on where the customer is calling from rather than providing uniform service. Customers know they'll never see you face-to-face and treat you accordingly. This is the nature of being in a call center. Franchises blame the corporate call center for everything, including their own failures. Designated contacts at franchise locations routinely fail to take ownership of problems escalated to them. Service technicians do not take responsibility for their own errors, knowing that when customers call to complain, they will not have to deal with the issue. There's limited upward mobility. The key management positions at the corporate HQ have extremely low turnover, so advancing to the level of managing the department or doing something beyond customer service grunt work is unlikely.