RUN! Executive Leadership has Destroyed the Company - Customer Account Analyst bei PlanSource: Mitarbeiterbewertung

1.0
11. Mai 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

Snacks provided when forced to work in person.

Kontras

Every negative review before this is true, and sadly not much else can be said. However the newest CON comes from our management team at the direction of Executive Leadership regarding “Unlimited PTO”. Our team was just informed a few months into the plan year that any time off requests over 4 weeks total for the entire year (this includes vacation, sick, and wellness time) will be DENIED. To be clear, the previous PTO policy where time was accrued would have allowed for employees to take this much time if not more based on their seniority with the company. Members of my team would be eligible for 5+ weeks of time off previously, but are now being forced to make up sick time for emergencies since they are hourly where time is tracked more closely opposed to salaried employees. It’s very troubling to learn internally that other teams have exceeded this threshold and are not being held to the same restriction. Additionally, the majority of colleagues I work with (including myself) all received less than 1% merit increases, even though we have been top performers on our teams.

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Reaktion von PlanSource
2y
Thank you for taking time to leave a review, we appreciate all feedback and would like to take a moment to respond to several of the points you made. We understand how important time off is for our employees and one of our great benefits is our Unlimited Time Off policy. Unlimited Paid Time Off (PTO) is a policy that allows employees to take time off without a predetermined limit on the number of days they can use. Unlike traditional PTO, where employees start with a fixed number of days, unlimited PTO gives employees the freedom to decide their leave duration throughout the year. However, this doesn’t mean unlimited absenteeism. Managers still have discretion in approving leave requests, and our hope is employees respect this policy. The focus remains on productivity and maintaining a healthy work-life balance. Our current policy encourages employees to take at minimum 10 days of vacation time (with at least 5 days of that time taken consecutively to allow for rest and recharge). We encourage employees to take as much time as desire, so long as their work expectations and their teams needs are being met. If you have concerns about a request that was denied, I encourage you to reach out to me or HR so that we can discuss your feedback at detail. Lastly, I’d like to address your comment about the merit increases. Our pay-for-performance culture is one that strives to provide increased merit to our highest performers. If you have questions on how your performance is measuring up, we encourage you to schedule some time to have an open conversation with your manager or HR. We understand there have been a lot of changes this year, but we hope that employees are seeing the progress our leaders are making to be transparent and communicate in an open fashion. I appreciate your feedback and would welcome a conversation to discuss in more detail. Thank you, Alan Primeaux Chief Operating Officer

Mehr Bewertungen zu PlanSource entdecken

5.0
21. Jan. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Exciting company culture and fast paced. Management wants their employees to succeed and thrive.

Kontras

Some leadership changes towards the end of my work there, but it seems like that has been smoothed out.

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Reaktion von PlanSource
4mo
Thank you for taking the time to share your experience and for the kind words about our culture and leadership. We’re glad to hear that the fast-paced, environment and the focus on helping employees grow and succeed stood out during your time with us. We’re grateful for the contributions you made during your time with us & wish you continued success in your next chapter. - The PlanSource Team
3.0
14. Jan. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote or Hybrid work schedule, if you live outside of the city limits. Unlimited PTO policy, but is PTO ever unlimited.

Kontras

There is not much room for advancement, if you’re not connected. Most of middle management and above are not POC. All the strong POC leaders were here today, gone the next day! The staff is overworked and underpaid. Only way to receive a higher salary is to resign and reapply. I survived a few CEOs, and once this last one came in all the tenured staff were being let go. Normal, if a new Executive comes in but there people were 15+ years in. This new PlanSource does not seem as if it cares much for their employees. Most of the workload is being outsourced to India. I’ve seen good, hardworking dedicate people get axed during my time! Not sure they’re invested in retaining good talent! Definitely a swim or sink culture, You will not get much help with learning the Benefits Admin system. It’s sort of a self-guided dive in approach.

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Reaktion von PlanSource
4mo
Thank you for sharing your perspective and for the time you spent contributing to PlanSource. We appreciate the candor that comes from firsthand experience and long tenure. As the company continues to evolve, we remain committed to supporting our people and creating an environment where employees can succeed and grow. Your feedback is heard and valued. We wish you continued success and all the best in your next chapter. — The PlanSource Team
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