Pros
- Modern office environment
- Some team members were genuinely kind and trying their best under pressure
- Can be useful as short term experience if you need immediate work (via agency hire)
Kontras
- Constant hiring of large batches of temporary agency contractors, then contracts often ended early depending on business needs
- Felt like the business knowingly overhired staff and treated contractors as disposable
- Clear divide between permanent employees and temp workers
- Temp workers were openly excluded from workplace events like the Christmas party unless they were especially close with management
- Workplace culture felt toxic and unsupportive at times: lots of gossip, arrogance, blame shifting, and very little collaboration between teams
- Frontline customer service staff regularly dealt with distressed and vulnerable NDIS participants/families without enough support or proper communication training
- Phones were nonstop with frustrated callers which created a stressful environment all day
- Leadership felt performative rather than genuinely invested in staff wellbeing. Constantly engaged in unprofessional behaviours and conversations i.e talking about other staff in front of staff...
- The Christmas party felt extremely extravagant and out of touch with the actual morale of the workplace