Good leaders in creative design agencies inspire their employees by fostering values that promote a work environment that is supportive, empathetic, and innovative. They lead by example and set trends rather than following them, always looking ahead to what's next. They are passionate and committed to their work and their employees, and they create a culture of openness that recognizes and rewards contributions and provides opportunities for growth and career development. However, at Pivot, the agency's values are merely hollow talking points and leadership is lacking across the board. Responses to reviews on Glassdoor reveal scripted and cookie-cutter replies to gloss over valid criticisms, indicating a failure to truly address employee concerns or demonstrate the sort of accountability they demand from employees. The inevitable reply to this review will be more of the same, with false apologies, subterfuge, regrets, and deflections. The physical office is sterile, cold, and unfriendly, lacking a soul or heart. The agency's ideas are unoriginal and well-worn, with no one discussing cutting-edge topics such as AI, blockchain, or Web 3.0. As a result, Pivot is failing to keep up with industry trends and is not positioning itself as the agency of tomorrow or today. Like many agencies of a bygone era, Pivot prioritizes productivity over employee comfort and well-being, making their wellness an obstacle rather than a priority, which is ironic as they recently rebranded themselves as a "wellness agency." Personal time is not respected, and the agency is actively maintaining poor practices and philosophies that are driving creatives away. As a former employee, I deeply regret investing so much of my time and effort into an agency that fails to prioritize its employees and lacks the visionary leadership necessary to succeed in the creative design industry.