Pros
Important work, dedicated, passionate, good-hearted staff up to the director level extremely connected to the day to day work being done. Front line to mid level pay increases were well-done. Paying professional and director staff enough to allow them to afford to stay still feels like a struggle. Front line staff, case managers, and behavioral health staff are literally saving lives and are the best at what they do.
Kontras
Leadership is passionate about the mission and cares about the staff, but execution falls short. Communication at the senior leadership level is dysfunctional-- advice from front-line staff and middle-level managers is not heard or acted upon consistently, and follow up with decisions is slow and incomplete. Leadership is uncomfortable with answering direct questions and doesn't follow up in response to necessary criticism and suggestions, so internal decision-making and accountability is lacking. Staff leave because they don't feel heard or because they're told that their input is important but then no action is taken, and in the meantime they have to do increasingly more and more with less and less. It's disrespectful in impact, if not intent. Supervisors on up (and all salaried staff) work extremely hard and put in very long hours, but there isn't a consistent culture of Directors and VPs making sure that their staff can take the time off they are owed, and too many people lose time at the end of the year.