Pros
The team is good. They are very strict in hiring people with a good heart, so you really have nice colleagues.
Kontras
In the same way they are very strict with who they hire, it is very easy for them to lose good talented people. Every week there are several amazing people leaving the company and it is very sad. There is a lack of structure for compensation packages. They pay below the market for this type of company. They don't have a standard entry salary for any position as most companies do, so they will make you the lowest offer possible and it is up to you to demand higher. This generates conflicts within the departments because of the differences between people that were hired for the same position with the same previous experience. There is no explanation for it and it makes you demotivated and tired of fighting for fairness to the point that you just want to leave. I don't recommend applying for a job with TravelPerk right now but if you do, make sure to look into the salaries sections and aim for the higher numbers. Remember, if they make you an offer is because they really need you. Since we started seeing some recovery from the pandemic this year, the company totally lost it. The customer care department was not prepared and now we see the Business suffering and loosing a lot of money just as when the pandemic first hit. Sales and product worked really hard last year to what they called "emerge strong". We signed so many new clients, product worked hard to develop the product but they held on tight to the government furlough incentives, and totally overlooked the fact that the number of travel agents they had pre pandemic, were now cut in more than half. With the amount of potential bookings due to the new contracts, and with the expectation of ease on travel restrictions, wasn't it obvious that you needed to start preparing the company for another super peak season? They only took action to hire more people after things got completely out of control, and it was not even enough so they had to ask people from other departments to go and try to help handle clients trip changes requests, again not enough. On top of that, the multiple centers they opened in the Philippines are now taking over many cases and speaking to clients directly, something they always told that would never happen. Very little for a company that praises to offer 7-star service and uses it as a sale point. There is so much said about company values, but it looks like it's only meant to be a guide for employees actions, and not company actions.
