Unstable execution of policy and frequent policy changes - Customer Service Representative bei Percepta: Mitarbeiterbewertung

2.0
26. Sept. 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

Flexible to some employees and low call volume

Kontras

Not supportive and arbitrary about policy. Changes in structure of company can make audits on departments such as QA to eliminate coaching for employees instead affecting employees due to self preservation.

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Reaktion von Percepta
2y
Thanks for sharing your experience. We're always looking for ways to evolve and be the best for our team, so your feedback on policy changes is noted. Always striving for improvement! All the best!

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5.0
24. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

On the ISD team we have a strong people-first team culture.

Kontras

I don't have any currently.

1.0
2. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

This company used to be a lot better

Kontras

It went extremely downhill and they pretend you’re still getting paid enough to put up with that lol

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