They CANNOT be trusted and Communication is Abysmal from Leadership - Software Quality Assurance Analyst bei Paycom: Mitarbeiterbewertung

1.0
15. Dez. 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

Paycom has great benefits. I have genuinely met my people here. I love all my coworkers.

Kontras

Upper management does not listen to their employees. They send Gallup surveys semi-annually and they ignore the feedback. They pretend like your feedback is meaningful but they won't listen to what employees need/want. They do NOT address any real concerns. In previous years, directly before Christmas, they have pulled all of the development department into a zoom meeting to discuss company revenue which is always 30% or higher in growth, and then proceed not to say Happy Holidays or this year we want to share the wealth by giving bonuses, but thanks and that's it. This has been repetitive for the last 3 years at least. 2020 was a rough year and our leader Chad told all development leaders in a face-to-face meeting in the Paycom parking garage in 2021 that productivity was beyond what it was for in-office work and we would be in a WFH setting permanently. Two days ago we were served with a company announcement 1 hour after another, starting with supervisors, followed by Team Leaders, followed by the remaining members of the development department we are expected to be back in-office full-time starting in January. Since we had all clearly been lied to previously this made it extremely difficult to put on a game face and reason with team members. As a leader myself, I am disappointed in the little time that I was given for such an announcement. I was ill-prepared to have this difficult discussion with my team. I do not approve of the manner this announcement was handed down moreover do not appreciate the disrespect. We are humans. We have lives outside of Paycom. Work is a huge factor in all of our lives. Work accounts for over a third of how our lives are spent. We often plan life around work. When the original announcement was made about permanence people made permanent decisions that include expanding their family (whether it be human kids or animal ones), purchasing homes in further locations, and choosing Paycom over other employment opportunities. There were people that had just accepted offers; currently, in their second week of training with the impression that WFH was permanent to be told 2 days ago, that is all changing. Daycares are closed for the holidays and waiting lists are long. The inconsiderateness of this company is alarming. I think it's just cruel to do this right before Christmas. All trust that I had in this company is shattered. I truly believed that I would spend the rest of my life serving Paycom. I have been employed for almost 8 years and I have slowly watched Paycom slip on showing that they care about their employees. Need even more proof they do not care? They are only responding to positive reviews on this forum. I can no longer in good faith recommend this employer.

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Reaktion von Paycom
3y
Our winning culture has been fostered by our team members, and their well-being is always one of our top priorities. We're disappointed to read your review and understand you are processing this change. Your feedback is valued, and we encourage you to reach out through our internal channels like Ask Here or at hrmgmt@paycomonline.com if you'd like to discuss further with an HR professional.

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Pros

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Kontras

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Reaktion von Paycom
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2.0
17. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Kontras

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
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Reaktion von Paycom
2w
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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