Poor Company Trojectory - SMB - Channel Sales Representative bei Paychex: Mitarbeiterbewertung

2.0
4. Jan. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

Great benefits. Unlimited PTO. Flexible work/life balance.

Kontras

The company's key differentiators are not invested in by upper management - i.e. poor service from a company that sells 1 to 1 service as a unique feature. Multi-faceted issue but it comes down to lack of investment in training, salaries and SIMPLICITY. Turnover is high in service and sales because neither has enough training, the starting pay is below the market and the internal and external processes to get things done continue to get harder instead of more simplistic. We sell a smooth, well-functioning, service machine but we operate in an out-dated, over complicated, tired and frustrated state.

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5.0
2. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

- Sales training - Team support - Goal oriented work

Kontras

Day to day misaligned with company values

1.0
1. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Nothing is good about working here.

Kontras

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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