Great Culture, Great Benefits, Good Pay - Payroll Specialist bei Paychex: Mitarbeiterbewertung

4.0
15. Feb. 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

Paychex offers all of kinds of amazing perks. These include tuition reimbursement (or tuition reduction for select schools), Health coaching, affordable health insurance, dental, vision, 401K, reduced stock price purchase options, on site gym (Phoenix location), bonuses, etc. Pay is pretty good starting out, and increases after finishing Senior Payroll training. The culture in Phoenix is amazing. People are friendly and engaged, and it's apparent that management cares about the employees. They strive to do a lot of charity work with the community. They really focus on career development and improving within the company. They are plenty of opportunities for promotion. They are also all about not taking work home with you. The work environment in Phoenix is awesome.

Kontras

Starting out, the training is a lot. It's not overwhelming, but it's still a lot to ingest. Getting out onto the floor, you start in a department called Rapid Response working with overflow calls for reps that are busy. This environment can be stressful and fast paced. Sometimes it feels like you can't take a breath between calls. However, eventually you are assigned your own clients to work with and you leave Rapid Response. Rapid response is a department for people just coming out of training. Some other departments seem to be less cohesive, especially if the majority of the department is in another state. This isn't an issue for Payroll though.

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Reaktion von Paychex
7y
Thank you for this review! Your positive feedback touches on so many of the things that make Paychex such a great place to work and we're glad to see you have found value in them! Our Rapid Response Specialists are on the front lines working with our clients, and you're right - it's a fast paced role that requires a good amount of training. It's certainly not for everyone! So we appreciate this feedback so folks reading your review can determine if they think they're cut out for this type of work. Thank you! We'll also share your advice to management for awareness.

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5.0
26. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Leadership connections, tailored growth pathways, and self-guided development

Kontras

Some internal partners lack communication

1.0
8. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Lots of apps and gadgets are nice...when they work, but many of them don't work and tech support can't figure that out.

Kontras

Micro-management to the Nth degree; meetings all day; training part of every day; and you'll still get manager calls to ask what you are going to do, what you've done, and what you will do, every single day, and how you're going to get 8 hours of sales calls into your day after wasting 5 hours on managers check-ins and meetings. Expectations are that you'll work long days, evenings and weekends either regularly or on a moments notice--you will have NO personal life. Rookie sales tactics, shotgun scatter tactics, and insanely high prospect call requirements will make a majority of your territory clients hate your guts (Denver manager wants 500 customer contacts per week! And I only had 215 prospects accounts). Many of my clients pleaded and begged me to leave them alone because me and the past 4 reps (in only 2 years) have been phoning, emailing and texting constantly. Some of them were former clients who dropped us for bad service, so there is no need to call but you'll have to. Some of them previously and respectfully let us do a demo, make a pitch, and give a quote, but then chose our competitor, and yet the Denver boss would insist that I call them twice a week indefinitely...just in case. The commission contract is 27 pages long and excludes everything under the sun. They will even take paid commissions back from you if the install team messes up and the customer cancels the contract. And then if you can stomach all that misery, you will likely make 1/3 of what they tell you to expect to make. NOBODY makes what they tell you is the ANNUAL AVERAGE except for 2 to 5 reps who get lucky with big deals and then never repeat that again, so it isn't an average for anyone, not even the top 1% of hundreds of sales reps. In a nutshell, this is big corporate misery and lies and privacy invasion like you have NEVER seen before. Try it at your own risk, and suffer.

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