Senior Payroll Specialist - Senior Payroll Specialist bei Paychex: Mitarbeiterbewertung

2.0
3. Aug. 2017
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CEO-Befürwortung
Geschäftsprognose

Pros

Great benefits, wonderful office culture, very thorough training, lots of resources for support if you have questions, team-oriented mentality

Kontras

The starting pay is very low for what is expected of payroll specialists. There are nowhere near enough people to cover the amount of work, and they continue to dump more and more on their employees while refusing to allow overtime, so it is easy to get behind, which upsets the clients. Most of your day becomes taking calls for angry clients who can't get in touch with their dedicated specialist, which means your clients are then yelling at another specialist, and so on. When I started, it was a very client-centric environment and was about building relationships with your portfolio of clients and taking care of them. Now it is a glorified call center, but it is worse because it is like working in a call center and managing 300+ clients at the same time. I went home exhausted and upset every day. My supervisors did all they could to improve work conditions, but there was only so much they could do.

Mehr Bewertungen zu Paychex entdecken

5.0
17. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Kontras

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
1.0
1. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Nothing is good about working here.

Kontras

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

3
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