Pros
The agencies under PFQ are objectively high-quality and the benefit the individuals receiving services is not matched by competitors. There are a myriad of programs to support individuals with IDD and behavioral health issues and the folks being the scenes are not disconnected from that population.
Kontras
Like the headline states, there are entrenched personnel who are incapable of change despite evidence based reports and examples. This lack of flexibility creeps down to everyone, especially the direct support level. Leaders, despite saying all the right things, continue to play favorites and delegate work irresponsibly to staff, who then get burnout. Despite continuing conversation, quality individuals get pushed out from frustration, leaving complicit employees that only contribute to the culture. It's reported the CEO earned over $250,000 in 2023, yet an in-home masters level therapist starts at 45k a year...