Under paid WAY over worked - Customer Success bei OrderEze: Mitarbeiterbewertung

1.0
12. Mai 2017
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CEO-Befürwortung
Geschäftsprognose

Pros

There is a good sense of community at this place.

Kontras

This position was not as expected. The large amount of work placed upon the “team” each day was unmanageable. The expectation to understand and follow any and all concepts post sales created a stressful environment. Everything that was assigned was completely different each day. One day would be posting, the next would be to troubleshoot the back-end of the website. They offered the employees “training's” but there was never a follow-up; they just handed out packets and binders which changed CONSTANTLY... There was no departmentalized understanding of one particular area. You know/do it all, sink or swim. If you asked questions there was SOME help, but your expectation was to know it and not question it and or look it up and as aforementioned, this information became out dated quite quickly so once you became familiarized with a particular concept, it was hard to understand the changes. You had to be able to immediately fix or handle a customer request, weather you new how to handle it or not, because you would almost never have any real help. This place was more like a dictatorship. You will be spoken to like a kindergartner. This company has no empathy whatsoever. I never in my life have been spoken to in such a manner by grown adults. They will always downplay your feelings and make no changes. Not to mention employees can be publicly disrespected in front of the majority of the office. SPEAKING of which, one particular meeting was called because of the lack of compensation we received after the office was closed for a snow day… Shall I continue? Still thinking about working at OrderEze? Well DON’T, use that brain and move on elsewhere! Trust me! Not to mention the raises are CRAP! And the Starting pay is CRAP! Not to mention the turnover rate for this company is stark.

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Reaktion von OrderEze
8y
Dear Former Employee, We pride ourselves in our team atmosphere, and the work ethic of our employees. It’s unfortunate that you did not find our company-wide product trainings, small group breakout sessions, exercises, and one-on-one demos and discussions to be helpful in learning what your job role was all about while working here. We do wish your concerns with your workload and feelings about how you were treated, had been expressed to management while you were employed with us. One of the things we take pride in the most is our staff, since the people who work at Ordereze are the ones who make the difference for our customers. Yes, we do certainly hold our standards high, and the work is meant to be challenging and thought provoking – But we do this, not just so our staff can service our customers to the best of their ability, but also if the time comes for an employee such as yourself, to move on to another job elsewhere, we can take pride in the fact that you were part of a great team and ideally grew as a professional during your time here. We feel that our starting pay is competitive for an entry level position, and consistently look towards ways to incorporate promotions and raises as they are deserved, and as our company continues to grow. Our management team is one with years of experience, providing knowledge and insight from managing teams at multi-million dollar companies, and we take pride in having the leadership team that we do. Thank you for your insight, as it’s always taken into account by current and former employees. We wish you the best in your future endeavors, and hope you will find a work environment to fit exactly what you are looking for.

Mehr Bewertungen zu OrderEze entdecken

5.0
6. März 2023
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

This was the best company to work for. It's a shame the company doesn't exist anymore

Kontras

No cons at all at this company

4.0
21. Mai 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

The moment you have all been waiting for, my sequel review of Ordereze! Are my initial feelings for Ordereze still reverent today? has much changed in the company since my 3-year tenure? Did they call me crazy for suggesting company-wide naptime? Find out Below! The short answer to all 3 questions is …. …yeah. Ordereze to much extent has not lost much its heart and soul despite significant infrastructure/management changes all around. They keep things fresh year-round with company events such as catered holiday events (Giant shout out to their Christmas Parties!), monthly tournaments, music playing throughout and catered meetings every first Friday! There is still an effort put into this company to feel like your second family, comparable to companies such as Disney and Google. The resources provided to me by Ordereze have been invaluable to my own growth. I did come into this company with an extensive IT Background but no experience developing professional software. I was provided a lot of Company Training to fill in gaps in my knowledge and granted Educational tools to further expand my knowledge in ITOPS and Software Development, this field of work requires understanding of the latest and greatest without delay to stay ahead of the competition. Thanks to my newfound experience in software development I managed to cut down a good amount of manual workload. My first 3 years proved to be a success; Lets aim for 3 more!

Kontras

The downside of running your own department yourself is running your own department yourself. I mean its nice to handle things yourself without management breathing down your neck, but I would like to talk shop on occasion.

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