If you like being micro managed... - Customer Service Representative (CSR) bei OpenTable: Mitarbeiterbewertung

1.0
11. Aug. 2023
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CEO-Befürwortung
Geschäftsprognose

Pros

The schedule is at least ok

Kontras

Insane micro management and you are literally always hounded about performance. You are expected to take abuse from customers and cannot disconnect from an abusive customer without prior authorization

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5.0
2. März 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great place to work - really good work life balance and culture.

Kontras

Not much to say, everything is good

1.0
5. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Kontras

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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