5y
Hi,
Thank you for taking the time to send your feedback and for your work at OpenClassrooms.
We are very grateful for the amazing work the team does all year long and we know how hard everyone works. It is therefore essential for us to ensure they are able to take well-deserved breaks to unwind when they feel they need it. No one can deliver a good job when exhausted, this is a win-win situation.
As to the two flaws you mention, I would like to give additional information.
First, regarding salaries, I can assure you that we do conduct regular market research and align our salary grid to them. In addition, we are currently leading a harmonization policy based on positions and skills that will allow us to have a clear and transparent reference table. Based on the global grade on Salaries and Benefits on Glassdoor, I would think that most people would not agree with you on this. As I mentioned above, we are strong believers in a win-win relationship with our collaborators and providing them with fair wages, advantageous benefits (free “mutuelle”, free access to Gymlib, meal vouchers, professional development support) and good working conditions (remote-first policy) is of the utmost importance to us. Please let us know if you think that your salary does not align to market benchmarks as we’d be happy to analyze your situation and give more precise feedback, or readjust if relevant.
As to the many different tools and platforms used internally, this is indeed a situation that we are currently working on. Some tools are inherited from earlier times when our processes were not as structured as they are now, as they involved fewer people. As the team has grown considerably over the last two years, we have had to change our processes, and we now need to scale our tools accordingly. We have already started since last year in Product Management, and progressively in the Global Operations department but this is a long process to ensure the migration and safety of our data and make sure the new tools will be reliable in the long term. Getting there!
Thank you for your patience on this matter. Please don’t hesitate to speak to your manager or contact me directly if you have any suggestions on how we can improve further.
Pierre Dubuc
Co-founder and CEO of OpenClassrooms
pierre.dubuc@openclassrooms.com
