Impossible to move up - Customer Care Representative bei OneMain Financial: Mitarbeiterbewertung

1.0
24. Jan. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

Vacation time is pretty generous

Kontras

Constant negative changes. If you’re in customer care, it’s just constant non stop calls in a dialer. We’re micromanaged to death, god forbid you have to take a minute to write notes. You will never move up, trust me. I’ve applied for multiple positions over the last year and a half and denied from all and I’ve been very over qualified for every one. We use to get bonuses every month but management took that away and made it seem like we actually get paid more now somehow. I’ve worked at multiple call centers and this is no different. Garbage job, take only if you’re desperate.

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Reaktion von OneMain Financial
2y
We are genuinely sorry to hear that you are having a tough experience. We do recommend that you contact your human resources business partner and talk about your specific concerns. - ck

Mehr Bewertungen zu OneMain Financial entdecken

5.0
17. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Flexibility, autonomy, and I personally have a great boss.

Kontras

No remote work for branch employees even with a disability ADA request it gets declined.

1
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Reaktion von OneMain Financial
1w
Thank you for taking the time to leave is this positive review and feedback.
1.0
19. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Your peers. I have a great group of co-workers though multiple have left because of HORRIBLE direct management in the AM department.

Kontras

Low hourly pay. Tricky incentives. Shark like environment. Terrible and I mean TERRIBLE managers. Favoritism runs rampant at this place and goes unchecked. Lazy, incompetent department manager makes up his own rules (you MUST use your break time to go the bathroom) which goes endorsed by his superiors and HR. Reward people who live at that place and work insane OT hours because of the low pay, but crap on people working the normal amount of hours because you’re based on the “average”. Truly one of the worst management staffs I have ever seen coupled with lackadaisical training and one of the dumbest rules I’ve ever heard of…you must be at One Main for ONE ENTIRE YEAR before you can transfer out of the department or move up. Trust me when I say run as far away as you can from this place.

1
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Reaktion von OneMain Financial
1mo
Thank you for sharing your feedback. We're committed to fostering a positive and transparent workplace and value our team members input. If you'd like to provide additional details, please feel free to reach out to HR for review.
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