High Turnover and Low Support - Customer Experience Manager bei One Step Software: Mitarbeiterbewertung

1.0
13. Aug. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

The product is interesting if you have a personal or moral investment in the industry, and the small size of the company means you will quickly become a product expert.

Kontras

Leadership & Communication In a start-up environment, broad and adaptable job responsibilities are expected, but the management of these responsibilities is poorly communicated at One Step. Expectations are often unclear, and decision-making can be inconsistent. Workload & Expectations Team members are frequently assigned significant projects outside their experience or conventional job scope. While general feedback from management may be positive, reprimands for perceived poor performance on these projects can be sudden and severe. Turnover & Stability Turnover is high, and team members are sometimes let go without prior warning. Even when recent performance reviews have not indicated any issues. Culture & Morale The workplace atmosphere often feels uneasy, with low trust between management and staff, even when day-to-day interactions appear cordial. Resources & Benefits The benefits package is below average, and no physical work materials (laptop, headset, etc.) are provided by the company.

Mehr Bewertungen zu One Step Software entdecken

5.0
14. Nov. 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

I’ve been working at One Step now for a year and some change now, and I honestly can’t say enough good things about it here! I love our team and the products we develop. I’ve worked at different companies before that developed products for media and entertainment and yeah the work was cool and all, but I didn’t really feel like I was contributing to making people lives better. It’s a great feeling coming into work knowing that the work I do will have a positive impact on people's lives - specifically those working in recovery as well as those going through recovery. As a full stack developer, I love the diversity in the types of projects I get to work on. Some days, I’ll be doing some devops work maintaining or modifying our cluster configuration. Other days, I might be working on our APIs, doing some mobile app development, writing new features for our web app, or writing queries for business analytics. I never feel bored of the work I’m doing and I look forward to coming in and getting to it everyday!

Kontras

I don’t really have much to say here - it’s been an amazing experience thus far!

2
1.0
29. Mai 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

Some team members were genuinely supportive and willing to help each other grow. I appreciated the chance to learn more about the Account Executive role and develop my sales skills through hands-on training.

Kontras

I was told I was being promoted to an AE role and immediately began several hours a day of training on top of my full SDR workload. During the meeting where I was "promoted," I was told I'd receive official paperwork for the new role, but I didn't. When I followed up about the paperwork 3 days later, I was told to just focus on “proving myself.” Two weeks into this extra workload and still with no answers, I asked the CEO directly for a base salary increase, a job title change, or at the very least a timeline for when the promotion would take effect. She contradicted herself several times, used vague language about the job title, laughed at me, and fired me via email 3 hours later at 7pm that night. The company does not provide a computer or any basic support for remote work. I consistently received positive performance feedback throughout my time there. Leadership told me I’d be a great AE, that I’d make so much money, and that the CEO would “take care of me.” This company talks a big game about opportunity, but when you ask to be compensated fairly, you'll be fired.

1
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