Pros
OnStar is a solid company owned by General Motors and offers two different opportunities in sales management, depending on your educational status. It offers call-center-based sales management positions for individuals without a formal college education and field-based positions for college-educated workers. Although the pay for the call-center-based team was less than for the field team, the benefits included healthcare, a 401(k) and others that you might not normally find in a call-center environment. Sales managers were well trained in the process and the OnStar product and knew management's expectations and had very clear goals.
Kontras
Both the call center and field teams called upon sales managers for GM dealers, which worked for entrepreneurial, independent companies (dealerships) that had their own vision of how OnStar fit into their sales mix. Although the product is first-rate, a stubborn dealer sales manager could significantly affect results. The OnStar management team understood this, but sales managers were expected to overcome resistance. Rewards were good for those who succeeded! The structure of the sales managers group is very flat by design, so the opportunities for advancement don't come along very often.