Pros
-Competitive pay for entry level positions -Fast paced, highly kinetic -Excellent trainers and training program -Great benefits and benefits packages for full time employees -Awesome referral bonus program and loads of bonus/incentive pay opportunities -LOADS of events at the center. Cookouts, nachos, popcorn, game days, holiday events, random events (Dress Up as [x] Day, Pajama Day, Talent Shows, etc) -Company that promotes from within. Unless there are no staff members with necessary qualifications (normally college degrees and/or "x years of experience needed"), almost all openings and promotions are pulled from current employees. -Paid sick, vacation, holiday, and bereavement for full time employees -What you put into this company, you will get out of this company. Healthy balance between a family and a business -Attendance points system vs. your usual "three strikes, you're out" system you're used to at most jobs -Schedules posted three weeks in advance
Kontras
-Mostly hiring for evening hours. Very limited openings for only morning availability. -Available hours to work depends entirely on call volume. -A lot of employees for very few supervisors. This results in slower response times for employee issues and supervisors making mistakes due to too many personnel to handle. -Base pay is lower than the other two call centers in town. Still very competitive when considering the bonus programs, incentives, benefits packages, and the events at the center that the other two do not offer, but if you're just looking for a higher, steady base pay rate at a call center the other two are more stable in that regard. -Annual raises only and never guaranteed -Stressful. Retention and sales means dealing with angry customers who are irritated and want to cancel their service. Not a job for someone who can't handle people "taking out their day" on them.