Pros
Supportive Environment at the Service Desk: Initially, the service desk role provided a supportive team environment where collaboration was encouraged.
Skill Development: Gained valuable experience and honed skills in customer service and technical troubleshooting while at the service desk.
Career Opportunities: Potential for career advancement was highlighted during the service desk role, with initial promises of pay increases and promotions.
Kontras
Poor Communication: Once transitioned to fieldwork, experienced a significant drop in communication from management, leading to a lack of clarity and support.
Lack of Accountability: Management failed to follow through on promises regarding pay increases and team lead opportunities, resulting in a frustrating work experience.
Unmet Promises: Promises of increased pay and a team lead position were not fulfilled, despite taking on additional responsibilities without corresponding compensation.
Lower Initial Wage: Started at a lower wage compared to other technicians for the first three months, impacting overall financial stability.