Pros
Growing a much much thicker skin
Kontras
To address Netrix -High Level response overview: 1. “Projects don't get done: We have put in place a dedicated project manager whom has really driven our project process from prep to delivery to a new level and overhauled it completely.” *This could not be more untrue. The current leadership, I’m sure doesn’t even know what an AP is or how to enter things correctly into our CRM to get projects through the process. 2. Communication is poor: Communication is critical in any business and we have taken major steps to improve ours. The new Management Team is critical in that so all staff don't rely on one source of information and can always give and receive information quickly and easily. *The new management team? This team was in place when I was there and could careless that their people got trained or received what they needed. Only thing they care about our by the minute time logs and their own ego. 3. Meetings last forever and never accomplish anything: Our meeting templates have been set up to have a sturdy agenda and follow the Traction L10 format. This has made our meetings less common, more informational, and they accomplish everything they set out to. *Traction has been used since day 1 that I was there. Does it mean that its implemented correctly? No. Informational? Meaning we will listen to leadership belittle everyone and then be told not to take it personal. This means nothing while not truly being implemented, and also nothing on your current and ongoing Apology Tours to clients, that you’re still doing to this day. 4. Decisions made one day will be changed the next day: Again, to the implementation of our management team, they regularly stop any changes to consider alternatives and what will work best for their staff and the company as a whole, but most importantly how it will affect our work for our clients. This has taken away any "ad-hoc" changes that were being made. *This remains true. It will change on a daily basis and two years later they are still talking about “getting back to basics” all the while doing nothing. You are still creating processes that only the female owner thinks exist, but only in her own head. If only she would set aside her ego would not just pistol whip people, but actually put in the work themselves as a team. A true leader is someone in the trenches, leading. 5. There is no training program to onboard employees: This is an area we acknowledge we struggle in. We are actively building documentation and learning resources to put staff through that will give them all the knowledge they need to get started, including timelines for when new staff will be at what stage of their introductory period. *Actively building? Still? This would mean it’s non-existent as the claim states. 6. The level of urgency they demand creates chaos: We had fires to put out. That much is true, and we were all in a rush to improve all facets of our business to make sure no more came up, and in doing so it generated more. This has leveled off completely and we are going to continuing to improve our process and maintain our excellent standard of service. *Chaos here is a daily occurrence. We are often either abandoned or micro-managed. There is no in-between. We wanted the best for our clients and often times, waited for help or guidance- and left rarely with any. We were sent IM’s- OFTEN- to stop laughing and to stop talking when in fact, it would be the nature of our business since we are client facing. Talk about a morale killer. I have never experienced this in business, nor have I since. 7. Publicly yelling at employees (and clients!) is the accepted norm: I would address this if I had more background information, unfortunately I don't have any knowledge of this happening, but yelling at anyone in a professional business is never an "accepted norm" and isn't tolerated on any level. *I have personally seen and experienced it myself. For you to say it doesn’t exist, or is not the norm, is an abhorrent stretch of the truth and you are doing your employees and peers a huge disservice.