Pros
-Lots of talented technicians -Great teamwork among the tech team -Popcorn machine in break room (Mike makes fantastic popcorn) -Casual for a cause fridays -Exposure to lots of different types of technology -Company believes in giving back to community
Kontras
-Lack of experienced leadership, third party consultants are often brought in to "help" guide ownership. This leads to lots of turn and burn results. -Employees are often told it is not a 40 hour work week and are expected to put in uncompensated time on the regular. -Policies and procedures are often changed on a whim and not well thought out or documented. -No formal training for new hires (sink or swim mentality) -No 401k match -Employees are expected to enter electronic time logs to account for how they spent every minute of the day. Time logs are scrutinized and questioned by management. No leeway is given in this regard. -It is tough for low-tiered techs to grow skillset due to pressure to escalate tickets immediately. -High turn over rate for employees -On call is quite tasking and demanding for techs. Leadership does not participate in on-call.