Pros
- Lots of opportunities to learn technology - Ability to join a team focused on a variety of enterprise IT specializations - Amazing co-workers who look out for each other and share their expertise - Flexible work / life options (when properly staffed, depending upon position) - Technical work is challenging and interesting. Recommended if you have good customer service skills and are looking for an entry-level IT position to jump start your technical career, or are looking for a tactical engagement and are compensated very well. Keep your resume up to date and conversations rolling with other opportunities as zero-notice layoffs and restructuring have been a reoccurring theme.
Kontras
- Job instability - Low compensation for most employees - Extremely poor executive leadership - Overworked operational staff are unable to keep up with workload - Toxic culture I had worked at Netgain for more than 5 years. Company had so much potential until CEO's tenure. In the past 2 years, company has transitioned away from a culture focused on employee and client satisfaction, to one of growth and profit at what seemed like almost any expense. CEO and the executive leadership team he's put together have managed to spend recklessly on ineffective efforts and drive out the vast majority of technical talent who built Netgain, while repeating his mantra: "I never lose". He may not personally lose as a well-paid and protected C-level, but those employed by him certainly do. Morale is extremely low for staff who struggle with maintaining heavy workloads while their longtime co-workers continue to leave for healthier environments and executive leadership continues to make decisions without understanding the impact on staff. Middle management does what they can to build and maintain morale within their teams, but are frequently railroaded by poor C-level decisions and communications that scatter team focus and effectiveness. CEO brought in a freshman "hands-on" CTO in spring of 2019, who only amplified morale problems to a new level. If the intent of the CTO hire was to reduce headcount by driving out technical employees refusing to tolerate CTO's dysfunctional management, he has greatly exceeded in his goal. Adding to the mass departure of talent, there have been 2 rounds of zero-notice layoffs in the last year, effecting many families. Both rounds were followed up by hollow apologies and statements by CEO on how Netgain would never do this again. Fool me twice. On top of all this, HR department also accelerates departures by hiding behind business suits, policy books, and robotic responses. Their inexperience in connecting on a human level has lost confidence in staff, who many now feel have no place to go with concerns, which now spill into public reviews. Netgain executives tell a great story over and over again about how much opportunity is in the market, but they can't maintain a functional working environment. No one seems to understand the obvious: Same leadership, same results. This is the worst executive leadership+HR team I've worked with in my entire career. If you're considering a position here, use extreme caution.