Manipulation by pretending to create culture - Annuity Customer Service Representative bei MetLife: Mitarbeiterbewertung

1.0
17. Okt. 2014
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CEO-Befürwortung
Geschäftsprognose

Pros

It feels like a real job for a while. Management pretends to help you work on a personal development plan. You are required to set goals for yourself in a job you just started in and know very little about. There's a cafeteria on site. Believe me, though the food isn't great, you'll need to learn how to eat there or bring your own food. Your 30 minute lunch(minus the 5 minutes*2=10 minutes it takes to enter and exit the building) won't allow you to make it for or actually humanely consume anything reasonably resembling food elsewhere.

Kontras

They're regularly fussing with you about everything. Don't do this, don't do that. I felt 2 all over again. The difference is I'm a grown man with multiple degrees who acts my age. Everything I did was an attempt to be a good employee and you can bet I was berated at every turn. So, in essence met was like a giant preschool where we were actually handling giant transactions for real people in the real world. It was such a nightmare.

Mehr Bewertungen zu MetLife entdecken

5.0
7. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great culture that actually cares about customers and employees

Kontras

Old school and Legacy environment

2.0
16. März 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Benefits, PTO, remote, some team mates are cool and super helpful. But they don’t want you being too chatty. Process process process. The pay is low for the stress is gives.

Kontras

The pet department has really gone downhill ever since they implemented their “AA” system, which is just terrible to work with. You have to meet their metrics which it’s great to have QA and claim evaluations in place however, they will dock points for the most minor things, but you’ll see AA process things incorrectly, the supervisors process incorrectly, the team leads process incorrectly…. But only the adjusters will get points docked and write ups. And now they expect you to find the AA errors and send it to them, then send it back to you to correct…. But if YOU made that mistake, points docked. In the beginning, before AI, it was a really great job to have, I felt proud to come into work like I was making a difference but it turned into such a demoralizing and depressing job. They stopped treating us like humans over the past 12 months. Hearing the email and task alerts is enough to give you PTSD.

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