Valued Clients Over Employees - Customer Service Representative bei Mercer: Mitarbeiterbewertung

2.0
19. Apr. 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

Extensive, paid training and plenty of opportunities. That is, if you can keep up with the ever escalating and changing demands of the clients and/or quality-assurance dept while also enduring the grueling and mandatory open enrollment overtime hours.

Kontras

Mercer's company culture and practices prioritized clients over employees. They lost many great people who cared about the happiness and well-being of Mercer employees above the clients.

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5.0
11. Jan. 2026
Praktikant (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

The leadership, communication, early career growth, and environment is very positive.

Kontras

None, it was a great company to be at.

2.0
2. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote flexibility, which is nice.

Kontras

You will not get a raise and if you do, it'll be 1%. Managers will not help you with escalating issues, you're on your own. It'll be blamed on you. You'll work so much overtime you won't have a social life.

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