Pros
Flexible scheduling with remote access capabilities. Nice suburban location close to multiple interstate highways. High quality cafe located on premises. A great place to learn how to effectively manage multiple clients/personalities. Very strong emphasis on employee training and development.
Kontras
Upper management is highly disorganized and borderline dysfunctional. Extremely high turnover rate amongst employees throughout all levels of the Mercer Marketplace line of business. Unmanageable workloads leading to burnout and said high turnover. The environment became very toxic and full of anxiety amongst teams due to lack of communication from upper management. Extremely noisy workspace due to open floor plan which made conference calls with clients extremely difficult and borderline unprofessional. Extremely rigid and ineffective processes in place with no emphasis on improvement.