Customer service - Customer Service bei Maximus: Mitarbeiterbewertung

2.0
22. Mai 2016
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CEO-Befürwortung
Geschäftsprognose

Pros

Easy phone job. All you had to do was answer the phone and read a script.

Kontras

Every second of your day was watched and reviewed by upper management. If you took too long on a call or too much time in the bathroom you get fired.

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5.0
22. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good company and good management

Kontras

No cons at this time

1.0
18. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Had a few really exceptional coworkers

Kontras

One reason I was hired was to bring in new ideas and work approaches; however, when I tried implementing anything new, some of the “old school higher-ups” would balk and were never open to anything new or better. My management just looked the other way and didn’t support me. As for training, I wasn’t offered much in the way of onboarding other than being told to read a lengthy “standard operating procedures” document. No real opportunities were offered to shadow anyone so I could learn in real-time. A typical work week was 60+ hours and often stretched to 70+. It was exhausting and demoralizing. The job was not sustainable and I’ve never been more relieved to be done with a place. I cannot recommend Maximus as a place to grow your skills or to give your time. Turnover seems to be relatively high at Maximus and there are far better places to work.

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