Its really gone downhill in the past few years - Mitarbeiter (anonym) bei Maximizer Software: Mitarbeiterbewertung

Teammates are super nice and there are a few managers who care but they all work a ton and I think are very overworked.

The leadership team with a few exceptions is really bad. They seem more interested in doing what the owner wants then doing what is right for the customers. The customer teams are overwhelmed and underpaid, Don't get me started on the engineering team. They are either too busy or poorly managed so customers catch problems before they do. The tech is old and breaking constantly and the hardest working people in product are the more junior people and support is constantly in the crosshairs. I feel sorry for the sales, account management and marketing teams too. It must be hard to do their jobs with this product. They had turnover in marketing (pretty much everyone) and they apparently have to work with the owners wifes agency which isn't good.

Solid base of customers given it has been in the market for +30 yeards

Competitive market against big CRM companies