Undercutting on offs and punctuality incentives - Customer Service Representative bei Mavis Tutorial Centre: Mitarbeiterbewertung

2.0
13. Juli 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

Colleagues are nice and friendly. Operations of some centres are very modernised, almost everything digitalised. A plus if you're tech savvy.

Kontras

Suspension of incentive if on leave, exceed 15m punctuality max 3x a month, on medical leave etc. Different centres operate differently, certain centres and their centre managers are known to micro manage. No family friendly events or staff welfare (corporate discount on phone bills etc, medical consultation claim rates are capped at a meagre S$20 despite inflation throughout the years). Increase fees charged to customers but not salary of employees.

Mehr Bewertungen zu Mavis Tutorial Centre entdecken

4.0
14. März 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

Love it, couldn't be better

Kontras

New hires are terribly screened

1.0
28. Mai 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

* Opportunity to gain teaching experience and work with students from different backgrounds. * Some colleagues and students were supportive and enjoyable to work with.

Kontras

* Teachers on medical leave were at times expected to continue conducting lessons remotely instead of proper relief arrangements being made. * Student withdrawals were often reflected negatively on teachers even when the reasons were unrelated to teaching quality, such as relocation or scheduling conflicts. * There was insufficient onboarding and handover support provided to new staff at the start of employment. * Communication and management style varied significantly across centres, and some interactions with management felt dismissive or unprofessional. * Contributions outside the curriculum scope did not always feel acknowledged or valued. * Teacher performance appeared to be measured heavily based on class enrolment numbers rather than overall teaching quality and effort. * HR response times for clarifications and administrative matters could be improved.

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