27. Juni 2017
Reaktion von Mathnasium
5yWe appreciate your comments. We love our Center Managers and consider them all part of our family as we did you. I'll try to address your comments as fairly as possible and also to give any reader of this forum the proper context so that they can evaluate wheter working here with us is appropriate for them. We give all of our Center Managers full autonomy to run the centers as they see fit to ensure the best possible instruction for the students and the best care for their customers. We provide weekly management calls with all the Center Managers led by our Regional Director to provide education, sales and management training and to set clear expectations within our organization. We have all of our Managers attend a yearly Mathnasium convention where they learn from other Mathnasium Center Managers the tools to be successful in their role. All of our Managers are provided a Center Manager protocol guide and we as an organization coach all of our Managers to follow those protocols along with how they fit in with their own personality. Cameras in the learning center are a requirement of the franchisor. We, as management, look into centers infrequently, and solely to ensure that we are delivering the best quality instruction to our students. We encourage engaging instruction where an instructor is facing a child to see and understand what the child is having difficulty with. Instructors that face the aisle are not engaged, are not focused and are not providing a level of instruction that we think is exceptional. All of our Managers are provided training on how to schedule instructors for their Mathnasium learning center. Some Managers do better jobs at scheduling than others and their instructors are informed well in advance as to when their shifts end. Like in any position, some Managers perform better than others. Some Managers make continual progress and some do not. As to pinching pennies, we pay or Managers in all of our markets, especially our Los Angeles market a very generous base, monthly bonus based on revenue, vacation days and car allowance. For most of our Center Managers, this is their first or second position out of college. I wont post here how you were ineffective in your role but am always open to a personal email from you if you want the feedback. We are always looking for exceptional people as instructors and Managers at all of our Mathnasium Learning Center locations. We currently have a Manager opportunity at our Marina Del Rey location and two Manager opportunities in Las Vegas. As we continue to grow as a Mathnasium franchisee, we will continue to learn and improve our operations and our management team.