Pros
Work life balance is the best thing about working here. My direct manager and director were easily approachable.
Kontras
Product lacks quality. Poor execution of new releases and product features. A lot of talk about "enhancements", however, new "features" often remove functions that customers have used and need. Leadership has zero ownership of failures. They will send out communications saying "We need to do better" or "These failures are not okay", nevertheless, the leaders do not indicate HOW they will do better or WHAT mechanisms will be implemented to prevent the same continuous mistakes. This leads to the a lack of confidence from both employees and customers. There is a large focus on culture, which is not a bad thing in general. Given the poor product quality, it seems this focus on culture is more important than actually building a product the customer likes. Also, working with the larger tier customers, their dissatisfaction creates a high demand, therefore makes it nearly impossible to participate in company events and all the "fun" things. In the end, the culture propaganda seems more like smoke and mirrors to distract from what is really going on. Lastly, Mastercontrol is not transparent on salary ranges for positions. They simply will not tell you what the salary range for a position is. Although not everything is about the money we make, it is important to know if applying for another internal position that it will meet your monetary needs and provide room for growth.