Pros
The benefits were nice, and the PTO if you can get it approved. As I left they had just started to ask people to fill out full forms and wait to hear if you could have that time off (and from what I heard, even if they approved it they could come back later and say that you were no longer approved).
Kontras
Company does not care about employees. Watched people who fully dedicated themselves, spending time at home (which was often asked) to help the company and going far out of their way to do more than their job be overlooked and even fired without real reason. Customer accounts very questionable. Seemingly random fees applied that we're then asked to explain and bank issues caused double charges to their EFT drafts or credit card information. Team leads have very negative view of company (and other co-workers) that they are not afraid to share once Supervisors are out of area. To make matters worse, suddenly many departments and job duties were merged, employees were asked to preform new jobs with little to no training or information, and were then micromanaged and punished afterward. Were directed to an online site which was out of date (or straight out wrong) for information and then punished for having wrong information even when showing where they'd gotten it. Team leads told co-workers that with all the additional work, we could all expect a raise. No raises. One employee told me that she had been told she was going to get a raise, was given a dollar amount that was about industry average for the work she was doing and then was called back into the office to be told that it had been dramatically cut. When a mass of our employees quit (many just walked off their shift) the company waited to hire, instead coming down harder on the remaining employees (causing more to leave). Motivational speech to keep remaining employees was in the form of an email telling us to work harder, they're disappointed with the overall call center call times..