Micromanagement - Mitarbeiter (anonym) bei Mapfre: Mitarbeiterbewertung

Ugh stressful do to being micromanaged, timed on your calls, timed on your after call work, god for bid if you have to go to your manager for customer complaints they pass it to the lead. Q&A on your calls and marked off on stupid stuff if you dont stay with the robot questions. The question are like your working on assembly line.. and you must sell the green program "god forbid if you dont ask that" Then you have the ancient computer program that freezes and is so dam slow and so out dated its sad. This program makes your job so hard.