- Terrible executive leadership with no plan or real goals. The company has supposedly been focused on Mid-Market for something like 5 years and yet only recently has taken any action in that direction.
-What action you ask? Multiple layoffs followed by additional VC funding. Brilliant plan...
- Product is a joke. Cannot compete against anyone in the industry. 5+ years into a cloud management console and it still doesn't have the most basic of features like customizable reporting.
- Product releases are always half-baked, lacking major features and competitive planning. Enablement is always an afterthought and teams struggle to figure out what features do or why we are even selling them.
- Product and Engineering have 0 accountability, good luck getting help from any of them. Product Managers are non-technical and have little clue about what customers want and why.
- Pay is low, and non-competitive in the industry. This results and a huge number of entry-level employees joining the company who are then expected to be experts within weeks. Some sellers don't even understand the basics of Salesforce before being expected to close deals.
- Way too many False Positives causing massive issues for customers. Time and time again employees are told that these issues have been solved with new processes in the dev cycle and yet somehow they keep happening. Makes you wonder if it is all BS.
- The support team is woefully understaffed and can barely meet the needs of the customers. This results in long wait times for business customers who become frustrated over time.
- I could keep going on and on but I will end with this final Con, complete and total lack of accountability for all sections of leadership. When things go wrong everyone just points fingers or puts their heads in the sand. Nothing gets solved quickly and no one is taking the time to reflect on what went wrong to create processes to prevent the incident in the future. Each team is heavily siloed and can oftentimes have conflicting incentives that again result in people failing to take ownership of issues as they arise.
