The mission of what this business could be is great, unfortunately its run and operated by useless or mean people. If they don't start off mean, they become it because greed permeates every facet of this organisation.
Kontras
Leadership are evil / this rubs off on management making them useless and evil
Most employees are useless and incapable of smart decision making
Treat people like scum including tenants and customer
No empathy
Unbelievably high staff turnover says everything