Eh - Customer Service Representative (CSR) bei MAPFRE Insurance: Mitarbeiterbewertung

Training went so fast with. Lot of information it was hard to retain. Then when you leave the training class you are set up with a 1 on 1 trainer who is just another CSR. I may of just had a bad trainer but she didn’t know how to connect the phones… & had me on my personal phone calling her.. it’s supposed to be a 3 way call set up so the customer can only hear me speaking. After two days of that and my head spinning in circles I reached out to our manager & she told us how to connect the phones. It was almost better on my cell phone, she kept talking over the customer whom I could not hear..