Pros
The front line employees make the company. They strive to get the work done day in and day out while Sr. Management in many departments struggle to get a clue.
Kontras
Leadership has lost sight of what matters; people. Current state is to overburden the work force while we work to reorg over and over as we "become MAPFRE". The vast majority of leadership positions are filled externally and there's a total lack of understanding for the history and culture of processes. Change it is the attitude, no matter the impact to staff or the customer. Most changes have long term impacts on morale, which impacts the customer, but that goes overlooked. While the Great Place to Work survey is a focus in many business areas including HR, many Sr. leaders suffer from hypocritical tendencies. Do as I say, not as I do is what it boils down to. Providing honest feedback to leadership, even when it's solicited, is frowned upon and there are many apparent cases of good employees being black balled as a result.