Lufthansa InTouch

Bewertungen für Lufthansa InTouch

Lufthansa InTouch - Customer Service Representative bei Lufthansa InTouch: Mitarbeiterbewertung

4.0

1. Feb. 2024

Customer service representative

Empfehlen

CEO-Befürwortung

Geschäftsprognose

Pros

Viaggi scontato, caffetteria, lavoro da casa, possibilità di crescita

Kontras

Training non sufficiente, troppe linee da gestire

Reaktion von Lufthansa InTouch

Thank you for the feedback, we appreciate you took the time to place a review. We are happy you like it with us; we are committed to do our best. The training process is ever evolving and we believe we will get there in no time:-) Still, if you miss anything, please reach out to your TL. Thank you!

Mehr Bewertungen zu Lufthansa InTouch entdecken

1.0

1. Juni 2026

Customer service consultant

Empfehlen

CEO-Befürwortung

Geschäftsprognose

Pros

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Kontras

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

3.0

3. Juni 2026

Customer service consultant

Empfehlen

CEO-Befürwortung

Geschäftsprognose

Pros

Good starting background point for an airline industry

Kontras

Low rate of retention for tenured employees

Bewertungen anzeigen nach: Hilfreich|Sterne|Datum|Alle

Bewertungen für Lufthansa InTouch Customer Service Representative – Bewertungen bei Lufthansa InTouch Bewertung für Lufthansa InTouch