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      Lufthansa InTouch

      Aktiver Arbeitgeber

      Bewertungen für Lufthansa InTouch

      Good if you like to travel - Customer Service Representative bei Lufthansa InTouch: Mitarbeiterbewertung

      2.0
      30. Aug. 2015
      Customer service representative
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Travelling benefits and (if you are working for the german market) different shifts, so you can organise your day and swap to obtain more days off.

      Kontras

      I would only recommend it, if you would like to take advantage of the discounts for the flights. Other than that, the salary is too low, if you´re one second late for the shift or from the bathroom you will get deductions from your already miserable salary. You are just a number in the system for the management and your opinions how to improve are almost never heard. It´s difficult to get promoted if you´re not Czech.

      Mehr Bewertungen zu Lufthansa InTouch entdecken

      1.0
      1. Juni 2026
      Customer service consultant
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Kontras

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3.0
      3. Juni 2026
      Customer service consultant
      Empfehlen
      CEO-Befürwortung
      Geschäftsprognose

      Pros

      Good starting background point for an airline industry

      Kontras

      Low rate of retention for tenured employees

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