It gets worse. - Customer Service Representative bei Lufthansa InTouch: Mitarbeiterbewertung

2.0
13. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good workplace community. workmates and people are generally nice and friendly.

Kontras

management is incompetent, overworked yet underpaid, mandatory overtimes, feels more like a BPO setup than an airline company, you feel like a punching bag for abuse from the customers given how bad this airline is (plenty of flight cancellations, even pilots are going on a strike because they don't pay well, search it up.), salary increase even after being a performer for a whole year is so low it feels disrespectful and doesn't honor the employee's hardwork. work-life balance is almost non-existent.

Mehr Bewertungen zu Lufthansa InTouch entdecken

1.0
1. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

* Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

Kontras

*Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

3.0
3. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good starting background point for an airline industry

Kontras

Low rate of retention for tenured employees

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