The position can be very stressful at times. Not because of the customers on the phone, but because of the type of problems you will be dealing with. The software is very large and it is impossible to become an expert. At times I felt unfit to give people the help they need. There is also stress coming from management and the judgement of your performance. It seemed like all that mattered was the number of tickets you closed and if you weren't meeting the quota, you were less valuable.