Pros
Most of the people who make up the customer service department are actually really nice and easy going. No gossip, no catty behavior - probably the best selection of individuals I've ever gotten to work with. A good mix of men and women, most of whom are dressed business casual. Easy company to be hired at.
Kontras
Working in the customer service department is horrendous. Low pay, no benefits, generally treated like scum, consistently reminded that you're just a number (no matter how much extra effort you put in). Very poor workplace environment and poor management. Procedures change daily, most of them making your job increasingly more difficult. Everyone in the department wants to quit and is currently looking for new employment. Yes, there's room for growth, but most of the other departments are still just as poorly managed. They tell you it's all going to get better soon, but every day they make it harder on you. Training is sparse, they tell you a few basic details and then throw you on the phones with an incomplete handbook that only has the answer to half of your questions. So then you get to sit there and wait until a manager can assist you, but there's too many people with too many questions, so by the time they get around to you, your customer is furious and they take it out on you - every call of every day. There is absolutely no retention. The veterans have been here for less than 4 months, most of the people they started with having quit. The entire company is extremely disorganized and extremely money-oriented. If you work here, plan on treating your customers poorly and leeching out every last cent they have, because you'll get written up if you don't. Oh, and if that isn't enough, they'll straight up lie to you in the interview. Don't anticipate having health insurance and plan on being pressured into overtime. Also, no paid holidays. Isn't that super? Most of the reviews here I've noticed are from sales people. If you want to be hired here for sales, good for you. I'm sure you'll have a good time as we treat our sales team like gods and pay them well. For those of you who are applying for customer service, heed my warning and just don't.