Good Purpose, Bad Execution - Technical Support Specialist bei Lightspeed Systems: Mitarbeiterbewertung

3.0
23. Juni 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

-Flexibility with remote work -Good mission -Customers are usually pretty easy to deal with -Nice office

Kontras

-Unstable & constantly changing leadership (reported to 7 different managers in my 3 years of employment) -Too many products to support, not enough training -Expected to work very complex issues with little to no documentation or assistance -Understaffed, lots off call-outs leading to uneven workloads -Very bad internal communication between teams, leading to misinformation being provided to customers -Little to no room for career growth -High turnover due to lack of proper training -Yearly Layoffs -Very frat-like culture among upper management / in office -Hard work goes un-rewarded while people that hardly show up or do a fraction of the work are praised

Mehr Bewertungen zu Lightspeed Systems entdecken

5.0
1. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

I've been nothing but supported and mentored by the great folks here, could not recommend enough; mission is great as well, a very impactful and needed job.

Kontras

None! Great amenities, chefs, etcetera!

1.0
9. Jan. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good product, and good "mission"

Kontras

Severely ineffective leadership at multiple levels. Senior leadership is disconnected from day-to-day realities and consistently makes decisions without understanding how work actually gets done. Strategy shifts frequently, with little explanation or accountability, leaving teams scrambling and burned out. Top-down, fear-based management culture. Feedback only flows one way. Employees are expected to absorb unrealistic demands without pushback, and raising concerns is quietly punished through exclusion, stalled growth, or increased scrutiny. Lack of transparency and honesty. Communication from leadership is vague at best and misleading at worst. Important changes are rolled out without warning, context, or follow-up, eroding trust across teams. Employees treated as expendable resources. Workloads are excessive, boundaries are ignored, and there is little regard for mental health or sustainable productivity. Retention issues are framed as “performance problems” rather than a reflection of leadership failure. No meaningful accountability for leadership. Poor decisions have real consequences for frontline employees, but leadership rarely owns mistakes. Instead, blame is pushed downward, creating a culture where survival matters more than collaboration or quality work. Professional growth is talked about, not supported. Promotions, raises, and development opportunities feel arbitrary and political rather than merit-based. High performers are rewarded with more work, not advancement. Morale is consistently low. Talented people leave not because of the work, but because of how they’re treated. The organization appears more focused on optics than fixing the underlying leadership and cultural problems.

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