All gas, no structure - Account Manager bei Lightspeed: Mitarbeiterbewertung

2.0
17. März 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Big, impressive office. Genuinely nice people. Solid perks and plenty of bells and whistles — a bit like a pretty castle that distracts from the fragile foundation underneath.

Kontras

This company is heavily focused on chasing revenue, but the operational foundation to support that growth simply isn’t there. Sales and expansion dominate the narrative, while structure, process, and internal systems feel like afterthoughts. Leadership appears fixated on top-line numbers, assuming sales will compensate for deeper operational gaps. They don’t. Onboarding was minimal to nonexistent. There is no real process, no structured training, and very little support. New hires are left to figure things out largely on their own because everyone is too busy pursuing the next deal. That’s not empowerment — it’s absence of direction. Sales may be the lungs of a company — you can keep pumping your chest and celebrating the numbers — but when the skeleton is cracking, the body won’t hold. Right now, the structure feels extremely fragile. The result is predictable: burnout, confusion, inconsistent customer experience, and internal friction. Growth without infrastructure isn’t sustainable. When pressure increases, the cracks show quickly.

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Reaktion von Lightspeed
1mo
Hi there, thanks for taking the time to review and for the impact you made during your time at Lightspeed. It is great to hear that you enjoyed our Montreal office and most importantly, the genuinely nice people you worked with. We take great pride in our culture and the community we've built. However, we are concerned to hear your perspective on our operational foundation and onboarding experience and we apologize if you felt unsupported or that you lacked the necessary direction during your tenure. We take your comments seriously and will take this feedback on board as we continue to evolve. If you would like to share more specific details about your experience, please feel free to reach out to our confidential mailbox at people@lightspeedhq.com. We wish you all the best with your future endeavors.

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5.0
25. Nov. 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

nice atmosphere and understanding people

Kontras

Very hard for people who dont communicate

3.0
10. Nov. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

-Unlimited PTO - Use this, the company allows it. This is the main reason I stayed at this company for so long. If they did not offer it, I would have been gone within minutes.

Kontras

-Low pay- the company makes up for not paying you by offering unlimited PTO - They keep switching from Atena to Cigna, Kind of annoying when you already have an established PCP - Constant layoffs, its a running joke in this company that when you become a Team Lead you are about to get laid off. - Pay increase- Also it looks like when you start making too much money, prepare to get laid off. Accepting pay increases comes with less job security - This job you need a lot of adaptability- you never know if you might come in and you have an increased amount of duties because they laid someone off - this increase of duties does NOT come with an increased salary/hourly wage either. You are just expected to take on other peoples job duties for nothing in return. -Literally everyone is figuring out things on the spot, there are no tools provided to you to guide you through things. You just gotta figure it out as you go. - The company asks for more than they give. - The company has way too many meetings. You will end up sitting in meeting listening to other departments speak about things that have NOTHING to do with you. Time is not spent well here, time is wasted. - The CEO is very boastful and braggy, like telling us things about his personal life that doesnt pertain to anything related to work in any way, shape or form disguised as " fun facts" when its just a chance to brag.

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Reaktion von Lightspeed
4mo
Hi, thanks for taking the time to leave a review. It’s good to hear that you valued the unlimited PTO however, we’re concerned by the other feedback you’ve shared. We take this feedback seriously and use it to inform ongoing improvements. We wish you all the best in your future endeavors.
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