Pros
Nice facilities. Free membership. The company has AMAZING potential to completely monopolize the luxury fitness club market.
Kontras
Lots of bureaucracy. The amount of oversight that corporate requires is absurd. I'd imagine that this is because they grew rather quickly, and wanted to ensure consistency by distributing forms and policies company-wide. Great idea, poor execution. You often end up spending more time doing paperwork than anything else. You're required to memorize a script to "save" people from leaving the swim program. You're required to memorize the mission and vision, LEAF, 25/10, 10/20. You will get surprise "audited" but corporate leadership, not on customer service skills and your smile, but whether or not you can "recite" the company's vision. These priorities seem misguided. Their product is unique, but the luxurious aspect lost its luster, causing members to select cheaper options.
