Pros
Before the layoffs started, the environment was relaxed and a fun place to work. Supervisors were very encouraging and did their best to help out their workers. Work experience you gain is valuable because you interact with clients over the phone and via email. You also get office experience. It is very easy to get hired here. As long as you have a college degree, you are almost guaranteed to be hired if they like you. The potlucks we did were a lot of fun. Annual perks for employees include: free Pirates game, Thanksgiving dinner, and $100 gift card.
Kontras
No pay raises whatsoever. Company had not given a pay raise for 5 years when I joined the company in 2013. You could see the effect this had on some people's motivation after a while. When work got busy, they would give out mandatory overtime. Company often seemed more concerned with numbers than quality of production. There is nowhere to move up the ladder in this company except for the few supervisor positions they have, and as a result, turnover was pretty high for an office job. When the layoffs started, the environment became tense and cliques formed among different groups of employees. Supervisors developed favorites but tried to fake that they appreciated everyone the same. (The only one who didn't do this was the document preparation team supervisor. He was probably the best manager/supervisor in the entire office because of how fair and genuine he was.) The manager of the escrow department would inform everyone during the layoffs in carefully worded emails that they were all safe while layoffs continued almost every week.