Pros
• amazing health insurance & total benefits, such as stocks, 401k, fringe points • remote work • company zoom enrichment activities • great PTO leave amount & maternity leave • I have loved it here & hated it here & a lot of that has been dependent on who my direct manager is
Kontras
• management never seems to know what is going on or very knowledgeable in their department, at least for CX • ever changing expectations & obvious favoritism • direct management can be hypocritical in their policies and lose empathy at times when it comes to sick time or unexpected leave • pay is atrocious for the workload & responsibilities • very difficult to move up unless you know how to suck up • feels like being better at your job gets you appreciated with more work instead of recognition that actually makes a difference such as a raise, etc • company can feel disorganized in their objectives • the fact that CX is the only department that is required to work 3 holidays a year is ridiculous. It should be volunteer only, nothing CX is able to do is pertinent enough that it cannot wait a day. The company should stand on its values on caring about their employees work life balance in that case.