Pros
-if u love language and talking, u will enjoy this. (but back-to-back call may eventually drain ur enthusiasm.) -receiving salary on time. -management will try to accommodate ur request (as long as it's reasonable) -WFH
Kontras
Most of the limited-english proficiency person are elderly. Therefore, in addition to interpretation, u need have patience. Sometimes u need to shout because a lot of them are hard of hearing. Some of their native language grammar is poor, and they often speak with a strong local accent, which means you may need to reconstruct and understand their sentences before you can interpret. These factors make it even more challenging. Now, imagine receiving over 80 calls in one shift, non-stop—it can be really stressful. The income is fixed, with no paid leave, no bonuses, and no raises. The salary is considered a bit low for a night shift. The shift schedule rotates from time to time, which can impact health (at least for me). Additionally, being on a night shift means it takes longer to recover when you're sick. Taking medical leave will affect u meeting ur salary targets unless you make up for the missed hours. In the end, it feels like you're sacrificing both your health and income. For annual leave, you have to bid for it. There are only very limited slots available each month, and some days are restricted.
Pros
Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.
Kontras
The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.
Pros
Stay home. That's all. Nothing else.
Kontras
Fifteen seconds to recover between stressful calls. The health insurance they offer is super expensive for the poorly paid for hours you get. It does not match. Micromanage everything, constant supervised and not a proper guidance after being pointed the errors of the week. Extreme poorly paid for the higher quality of job that they want. The company charges 3 or 4 dollars for minute, but an interpreter gets paid 15 an hour before taxes. See the difference? Days off unpaid always. Not fair. Not even during sickness, grief or personal emergencies.